Building Trust, Adapting to Change, and Leading with Integrity: Lessons from Scott Rutkay of Concourse Land Transfer

In this episode of the Growing Up B2B Podcast, host Ed Delia sits down with Scott Rutkay, President of Concourse Land Transfer, to explore what it takes to build a successful, client-centered business in one of the most competitive and regulated industries—title insurance. From his early days working in his family’s garment business to leading a thriving title company, Scott’s story reveals how authenticity, adaptability, and a relentless focus on relationships can set a business apart. Their conversation is packed with lessons for B2B leaders navigating growth, trust, and transformation in any industry.

Building a Business Around Relationships, Integrity, and Adaptability

Scott’s entrepreneurial roots began in his father’s garment business, where he learned the fundamentals of leadership, service, and relationships. Watching his father lead by example taught him that business success isn’t about hierarchy—it’s about empathy and accountability. These early lessons became the foundation of Scott’s leadership philosophy: people do business with those they trust.

After leaving the garment industry, Scott forged a new path in real estate and lending before finding his niche in title insurance. Along the way, he discovered that adaptability is essential for survival in industries undergoing change. His move into title insurance wasn’t just a career pivot—it was a strategic choice to build something sustainable and values-driven. At Concourse Land Transfer, Scott focuses on creating a culture where personal service and integrity aren’t optional—they’re the differentiators that fuel long-term relationships and client loyalty.

Scott also embraces technology with pragmatism. While he sees tools like AI as valuable for improving efficiency, he believes they must enhance—not replace—the human touch. In a field where clients entrust companies with major financial transactions, empathy and transparency remain the strongest safeguards against risk. His leadership reflects a balance between tradition and innovation, proving that technology may streamline processes, but trust will always close the deal.

About Scott Rutkay

Scott Rutkay is the President of Concourse Land Transfer, a trusted provider of title insurance and settlement services across New Jersey and Pennsylvania. With a background spanning family business, real estate, and lending, Scott brings a uniquely human approach to leadership—grounded in responsiveness, education, and client advocacy. His work emphasizes clarity, ethical standards, and personalized service in an industry built on trust. Connect with him on LinkedIn.

About Concourse Land Transfer

Concourse Land Transfer delivers expert title insurance and settlement solutions for residential and commercial transactions. Known for its commitment to accuracy, responsiveness, and customer care, the company blends modern technology with old-fashioned service values. By fostering close client relationships and maintaining industry integrity, Concourse Land Transfer has built a reputation for reliability and professionalism in every transaction.

Links Mentioned in This Episode

• Concourse Land Transfer

• Scott Rutkay on LinkedIn

Key Episode Highlights

• The importance of early exposure to leadership and business fundamentals

• How to build trust and client loyalty in a commoditized, high-stakes industry

• The role of empathy and transparency in managing complex transactions

• Why adaptability and learning from every career transition lead to growth

• How AI and technology can enhance—but never replace—human expertise

Conclusion

This Growing Up B2B episode with Scott Rutkay is a powerful reminder that business longevity isn’t built on transactions—it’s built on trust. By leading with empathy, adapting to change, and delivering consistent value, Scott demonstrates that even in highly regulated industries, success comes down to doing the basics better than anyone else. His approach offers a roadmap for B2B leaders committed to combining integrity, innovation, and personal connection in everything they do.

Explore Ed Delia’s website to learn more about leadership strategies for family businesses and B2B growth. If you’re a B2B leader with insights to share, apply to be a guest on the Growing Up B2B Podcast here.